Category Archives: Services for consumers

CWA 14087:2000 – European call centre standards for training and qualification. Customer contact representatives

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 6 pages, A4

Manufacturer – BSI

Price – GBP 64

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Keywords – Telephony, Telecommunication, Commerce, Consumer-supplier relations, Personnel, Training, Examination (education)
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BS EN 15017:2005 – Funeral services. Requirements

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 34 pages, A4

Manufacturer – BSI

Price – GBP 130

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Keywords – Burial of the dead, Funerary facilities, Cemeteries, Crematoria, Death, Quality control, Product information, Hygiene, Personnel, Personnel management, Consumer-supplier relations, Special road vehicles
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BS EN 15565:2008 – Tourism services. Requirements for the provision of professional tourist guide training and qualification programmes

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 20 pages, A4

Manufacturer – BSI

Price – GBP 80

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Keywords – Tourism, Leisure, Personnel, Training, Teaching, Courses, Examination (education), Languages, Communication skills
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PAS 126-1:2008 – Furniture removal activities. Commercial moving. Service specification

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 16 pages, A4

Manufacturer – BSI

Price – GBP 72

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Keywords – Furniture removals, Commercial, Service industries, Furniture, Removable, Transportation, Consumer-supplier relations, Contracts, Legal liability, Legal documents, Documents, Personnel, Subcontracting, Damage, Packaging materials
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08/30174497 DC – BS EN 15838. Customer contact centres

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 36 pages, A4

Manufacturer – BSI

Price – GBP 20

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Keywords – Consumers, Management, Process control, Quality assurance, Quality control, Terminology
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PAS 126-2:2008 – Furniture removal activities. Commercial moving. Provision of the service

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 16 pages, A4

Manufacturer – BSI

Price – GBP 80

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Keywords – Furniture removals, Commercial, Service industries, Furniture, Removable, Transportation, Quality control, Personnel, Packaging materials, Commercial road vehicles, Security, Consumer-supplier relations, Handbooks
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BS EN 14153-2:2003 – Recreational diving services. Safety related minimum requirements for the training of recreational scuba divers. Level 2. Autonomous Diver

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 20 pages, A4

Manufacturer – BSI

Price – GBP 80

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Keywords – Diving, Sports, Training, Safety measures, Accident prevention, Performance, Teaching, Certification (approval), Examination (education)
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BS EN 14153-3:2003 – Recreational diving services. Safety related minimum requirements for the training of recreational scuba divers. Level 3. Dive Leader

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 18 pages, A4

Manufacturer – BSI

Price – GBP 80

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Keywords – Diving, Sports, Training, Safety measures, Accident prevention, Performance, Safety, Teaching, Certification (approval), Examination (education)
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BS EN 14153-1:2003 – Recreational diving services. Safety related minimum requirements for the training of recreational scuba divers. Level 1. Supervised Diver

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 18 pages, A4

Manufacturer – BSI

Price – GBP 80

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Keywords – Diving, Sports, Training, Safety measures, Accident prevention, Performance, Teaching, Certification (approval), Examination (education)
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BS EN 14413-2:2004 – Recreational diving services. Safety related minimum requirements for the training of scuba instructors. Level 2

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 18 pages, A4

Manufacturer – BSI

Price – GBP 80

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Keywords – Diving, Sports, Training, Safety measures, Accident prevention, Certification (approval), Diving equipment, Leisure, Health and safety requirements
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BS EN 14467:2004 – Recreational diving services. Requirements for recreational scuba diving service providers

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 20 pages, A4

Manufacturer – BSI

Price – GBP 80

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Keywords – Diving, Sports, Leisure, Training, Quality assurance, Certification (approval), Hiring, Aquatic sports equipment, Sports facilities
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BS EN 14413-1:2004 – Recreational diving services. Safety related minimum requirements for the training of scuba instructors. Level 1

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 18 pages, A4

Manufacturer – BSI

Price – GBP 80

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Keywords – Diving, Sports, Training, Safety measures, Accident prevention, Performance, Teaching, Certification (approval), Examination (education), Leisure
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BS EN 14873-1:2005 – Furniture removal activities. Storage of furniture and personal effects for private individuals. Specification for storage facility and related storage provision

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 12 pages, A4

Manufacturer – BSI

Price – GBP 64

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Keywords – Furniture, Service industries, Removable, Domestic, Transportation, Storage facilities, Storage, Containers, Materials handling
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BS EN 14873-2:2005 – Storage of furniture and personal effects for private individuals. Provision of the service

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 16 pages, A4

Manufacturer – BSI

Price – GBP 80

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Keywords – Furniture, Service industries, Removable, Domestic, Transportation, Storage facilities, Storage, Materials handling, Quality, Consumer-supplier relations, Contracts
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DD 8464:2005 – Estate agency services. Residential property sales. Specification for the provision of the service

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 14 pages, A4

Manufacturer – BSI

Price – GBP 30

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Keywords – Houses, Housing, Land, Residential areas, Domestic, Property law, Quality, Management, Consumer-supplier relations, Selling Estate agents
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BS ISO 24510:2007 – Activities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 76 pages, A4

Manufacturer – BSI

Price – GBP 170

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Keywords – Water supply, Water supply engineering, Waste-water drainage, Sanitary engineering, Enterprises, Public utilities, Management, Performance, Consumer-supplier relations, Potable water, Quality, Service contracts, Invoices, Water treatment, Sewage treatment, Environmental engineering
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BIP 2072:2005 – Quality of care in residential homes for the elderly

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 146 pages, A4 Paperback

Manufacturer – BSI

Price – GBP 30

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Keywords – Residential facilities, Old people, Institutional facilities, Communal residences, Nursing homes, Health and welfare facilities, Quality management, Quality assurance systems, Quality, Quality auditing, Management, Health services Quality and Management
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BS EN 12522-1:1998 – Furniture removal activities. Furniture removal for private individuals. Service specification

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 10 pages, A4

Manufacturer – BSI

Price – GBP 64

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Keywords – Furniture, Service industries, Removable, Domestic, Transportation, Contracts, Consumer-supplier relations, Consumer protection, Legal liability, Legal documents, Purchasing, Quality control, Personnel, Packaging materials, Subcontracting, Damage, Insurance, Furniture removals
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BS EN 12522-2:1998 – Furniture removal activities. Furniture removal for private individuals. Provision of service

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 10 pages, A4

Manufacturer – BSI

Price – GBP 64

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Keywords – Furniture, Service industries, Removable, Domestic, Transportation, Consumer-supplier relations, Consumer protection, Quality control, Contracts, Personnel, Packaging materials, Packaging, Maximum, Weight (mass), Volume, Commercial road vehicles, Handbooks, Damage, Accidents, Subcontracting, Training, Furniture removals
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BS 8848:2007 – Specification for the provision of visits, fieldwork, expeditions, and adventurous activities, outside the United Kingdom

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 48 pages, A4

Manufacturer – BSI

Price – GBP 80

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Keywords – Tourism, Leisure, Education, Teaching, Courses, Fieldwork, Management, Hazards, Safety measures, Risk assessment, Consumer protection, Personal health, Information, Consumer-supplier relations, Contracts, Documents, Conformity, Verification
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PAS 88:2008 – Guidance on accessibility of large hotel premises and hotel chains

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 169 pages, A4

Manufacturer – BSI

Price – GBP 50

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Keywords – Tourism, Hotels, Buildings, Architectural design, Design, Circulation and space systems (buildings, Entrances, Circulation spaces, Doors, Corridors, Ramps, Signs, Lifts, Car parks (buildings), Parking areas, Construction systems, Health and safety requirements, Disabled people, Aids for the disabled, Handicapped people, World Wide Web, Internet, Access, Information, Computer terminals, Consumer-supplier relations, Personnel, Training
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08/30180249 DC – BS ISO 11107. Recreational diving services. Requirements for enriched air nitrox training programmes

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 12 pages, A4

Manufacturer – BSI

Price – GBP 20

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Keywords – Sports equipment, Diving equipment, Diving, Training, Courses, Aquatic sports equipment, Water, Air, Certification (approval), Decompression testing, Health and safety requirements
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08/30180252 DC – BS ISO 11121. Recreational diving services. Requirements for introductory scuba experience programmes

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 15 pages, A4

Manufacturer – BSI

Price – GBP 20

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Keywords – Sports equipment, Diving equipment, Diving, Training, Courses, Aquatic sports equipment, Water, Health and safety requirements
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08/30185210 DC – BS 8848 AMD1. Specification for the provision of visits, fieldwork, expeditions, and adventurous activities, outside the United Kingdom

Available as PDF document for immediate download, or as printed publication – yes

Number of pages – 32 pages, A4

Manufacturer – BSI

Price – GBP 20

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Keywords – Draft amendment not indexed,
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DC00/703851 – Draft British Standard BS EN 13816 Transport Services – Public passenger transport – Service definition and performance targeting and measurement

Available as PDF document for immediate download, or as printed publication – yes

Number of pages –

Manufacturer – CEN

Price – GBP 20

CLICK HERE FOR MORE INFORMATION

Keywords – Services for consumers
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